TERMS AND CONDITIONS OF TRAVEL SERVICES
Cruzdiva.com LLC | State of Maryland
These Terms and Conditions govern the use of travel planning, booking, reservation, coordination, and related services provided by Cruzdiva.com LLC ("Cruzdiva.com LLC," "Cruzdiva," "Agency," "we," "us," or "our").
By requesting travel services, submitting a reservation, making a deposit or payment, accepting a travel invoice, or otherwise booking travel through Cruzdiva.com LLC, the Client ("Client," "Traveler," "Passenger," "you," or "your") acknowledges and agrees to be bound by these Terms and Conditions, together with any applicable invoice, booking confirmation, Supplier terms, and trip-specific policies.
These Terms and Conditions establish the rights, responsibilities, and obligations of Cruzdiva.com LLC and its Clients.
BUSINESS CONTACT INFORMATION
Website: www.cruzdiva.com
Email: erica@cruzdiva.com
Telephone: (240) 281-7068
Business Jurisdiction: State of Maryland

1. ACCEPTANCE OF TERMS AND CONDITIONS
By booking travel through Cruzdiva.com LLC, the Client confirms that they have read, understood, and accepted these Terms and Conditions.
Acceptance may occur through a signed document, electronic acknowledgment, payment, reservation submission, or other conduct demonstrating acceptance of the services and applicable terms.
The person making a reservation represents that they have the authority to accept these Terms and Conditions on behalf of themselves and all travelers included in the reservation.
The person making the reservation is responsible for communicating these Terms and Conditions to all members of their traveling party.
These Terms and Conditions apply to all travel services provided by Cruzdiva.com LLC unless expressly modified in writing.
2. ROLE OF CRUZDIVA.COM LLC
Cruzdiva.com LLC provides travel advisory, planning, booking, reservation, coordination, and related services.
Unless expressly stated otherwise in writing, Cruzdiva.com LLC acts as a travel advisor, booking agent, and intermediary between the Client and independent travel suppliers ("Suppliers").
Suppliers may include airlines, cruise lines, hotels, resorts, tour operators, transportation providers, excursion companies, travel insurance providers, and other travel-related businesses.
Cruzdiva.com LLC does not own, operate, manage, or control independent Suppliers and is not responsible for their independent business operations, policies, services, personnel, equipment, or performance.
The Agency's responsibilities are limited to the services expressly agreed upon in writing.
3. SUPPLIER TERMS AND CONDITIONS
All travel services are subject to the terms, conditions, rules, regulations, and policies of the applicable Supplier.
The Client acknowledges that Supplier terms may include restrictions concerning:
Deposits and payment deadlines
Cancellations and refunds
Changes and modifications
Baggage and transportation
Accommodations and occupancy
Health, safety, and accessibility
Supplier conduct requirements
Travel documentation
Liability and dispute resolution
The Client is responsible for reviewing and complying with all applicable Supplier requirements.
Where Supplier terms impose additional obligations or restrictions, those terms shall apply to the applicable travel product, subject to applicable law.
4. PRICING, QUOTES, AND AVAILABILITY
All prices are subject to availability and may change until the applicable reservation is confirmed and the required payment has been received and processed.
Prices may be affected by Supplier pricing, currency fluctuations, taxes, fees, fuel surcharges, government charges, occupancy, and other factors outside the Agency's control.
A quote does not guarantee availability or pricing.
The Client acknowledges that travel arrangements are not confirmed until the applicable Supplier accepts the reservation and the required payment is processed.
Cruzdiva.com LLC shall not be responsible for changes in pricing or availability occurring before confirmation.
5. DEPOSITS AND PAYMENT SCHEDULES
The Client agrees to comply with all payment schedules established in the applicable invoice, booking confirmation, group travel documentation, or trip-specific terms.
Payment schedules may include deposits, installment payments, interim payments, and final payment deadlines.
All payments must be received by the applicable due date.
Failure to make payment when due may result in cancellation, forfeiture of payments, loss of promotional pricing, Supplier penalties, or other consequences under the applicable booking terms.
The Client is responsible for all amounts properly owed for the travel arrangements purchased.
6. AGENCY SERVICE FEES
Cruzdiva.com LLC may charge professional service fees for travel planning, itinerary development, reservation assistance, modifications, cancellations, administrative services, and other travel-related services.
Agency service fees are separate from Supplier charges and may be non-refundable once the applicable services have been performed.
Unless otherwise stated in writing, Agency service fees are not included in Supplier cancellation penalties and may be charged in addition to those penalties.
The Client acknowledges that Agency service fees compensate Cruzdiva.com LLC for professional services rendered and are not contingent upon the Client ultimately traveling.
7. CANCELLATION POLICY
All cancellation requests must be submitted in writing to erica@cruzdiva.com.
The Client acknowledges that cancellation requests must be received in accordance with the applicable cancellation deadline.
A cancellation request is not considered complete until it has been acknowledged and processed by the Agency.
The Client remains responsible for applicable cancellation penalties based on the date and time the cancellation is received and the applicable Supplier's policies.
7.1 Agency Cancellation Fee
A standard Agency cancellation fee of $150.00 per person shall apply to cancellations initiated by the Client, unless otherwise expressly stated in the applicable trip-specific terms and conditions.
This fee is separate from and in addition to applicable Supplier cancellation penalties, non-refundable deposits, non-refundable Agency service fees, airline penalties, and other applicable charges.
The fee applies to each traveler whose reservation is cancelled.
The Agency cancellation fee is intended to compensate Cruzdiva.com LLC for administrative work, professional services, reservation management, and cancellation processing.
7.2 Trip-Specific Cancellation Terms
Cancellation terms, amounts, penalties, deadlines, and payment schedules are contingent upon the individual trip and the applicable Supplier agreements.
The cancellation schedule provided in the applicable invoice, booking confirmation, group agreement, or trip-specific documentation shall govern the reservation.
The Client is responsible for reviewing and understanding the applicable cancellation schedule before making a reservation.
Where a trip-specific cancellation schedule establishes a different Agency cancellation fee, the written trip-specific fee shall apply to the extent expressly stated.
7.3 Non-Refundable Payments
Deposits, Agency service fees, airline ticket costs, and other payments may be non-refundable or non-transferable depending upon the applicable Supplier's policies and the specific travel arrangements purchased.
Certain travel products are subject to strict non-refundable terms.
Where a payment is designated as non-refundable, the Client WILL forfeit that payment upon cancellation, subject to applicable law.
The Agency shall not be required to advance its own funds to satisfy Supplier refund obligations.
8. REFUNDS AND REFUND PROCESSING
Cruzdiva.com LLC does not control the refund policies, processing times, or payment procedures of independent Suppliers.
Where payments have been transmitted to a Supplier, any refund shall be subject to the Supplier's applicable policies and the Client's legal rights.
Cruzdiva.com LLC will make reasonable efforts to assist the Client in obtaining applicable refunds, credits, or other remedies.
The Agency shall not be responsible for delays caused by Suppliers, financial institutions, payment processors, or other third parties.
Refunds shall be issued in accordance with applicable law and the terms governing the original payment.
The Agency shall not be required to issue a refund before receiving the applicable funds from the Supplier, except where required by applicable law.
9. AIRLINE CANCELLATIONS AND DOT REGULATIONS
Airline reservations are subject to the rules, regulations, and policies of the applicable air carrier and all applicable federal laws.
Cruzdiva.com LLC does not control airline schedules, flight operations, delays, cancellations, seating assignments, baggage handling, or aircraft availability.
Involuntary airline cancellations, significant schedule changes, and related refund requests shall be handled in accordance with applicable U.S. Department of Transportation regulations and other applicable laws.
Where a passenger is entitled to a refund under applicable law, the refund shall be processed in accordance with applicable legal requirements and the airline's or ticketing entity's responsibilities.
Cruzdiva.com LLC may assist the Client in communicating with the airline or processing applicable requests but does not guarantee the timing or outcome of any refund, credit, or rebooking.
Nothing in these Terms and Conditions shall limit or waive any refund rights available to the Client under applicable DOT regulations.
Voluntary cancellations, changes, missed flights, and unused airline tickets are subject to the applicable airline's fare rules and cancellation policies.
10. TRAVEL INSURANCE
Cruzdiva.com LLC strongly recommends that all Clients purchase appropriate travel insurance or travel protection.
Travel insurance may provide coverage for certain cancellations, interruptions, medical emergencies, delays, lost baggage, or other covered events.
Coverage is determined exclusively by the applicable insurance policy.
Cruzdiva.com LLC does not guarantee the approval, payment, or outcome of any insurance claim.
The Client is responsible for reviewing the policy, understanding exclusions, and submitting claims directly to the insurance provider.
Declining travel insurance may result in substantial financial loss.
Where travel insurance is declined, the Client accepts responsibility for uncovered losses, subject to applicable law.
11. SUPPLIER CHANGES AND ITINERARY MODIFICATIONS
Suppliers reserve the right to modify accommodations, transportation, vessels, itineraries, schedules, excursions, and other arrangements when necessary.
If a Supplier changes or replaces a service, Cruzdiva.com LLC will make reasonable efforts to communicate the change and assist the Client.
Comparable services may be provided where reasonably available.
Any refund, credit, or compensation resulting from a Supplier change shall be governed by the Supplier's applicable policies and applicable law.
The Agency shall not be responsible for Supplier changes or operational decisions outside its reasonable control.
12. LIMITATION OF LIABILITY
Cruzdiva.com LLC does not own, operate, manage, or control independent Suppliers.
To the fullest extent permitted by applicable law, the Agency shall not be liable for acts, errors, omissions, negligence, representations, warranties, breaches, or failures of independent Suppliers.
This limitation includes, without limitation:
Personal injury, illness, or death
Property loss, theft, or damage
Delays, cancellations, or missed connections
Changes to itineraries or accommodations
Supplier insolvency or financial failure
Acts of government authorities
Weather conditions or natural disasters
Strikes, labor disputes, or civil unrest
Acts of terrorism or other emergencies
Other events beyond the Agency's reasonable control
Nothing in these Terms and Conditions shall exclude or limit liability that cannot lawfully be excluded or limited.
13. CLIENT RESPONSIBILITIES
The Client is responsible for providing accurate traveler information, reviewing invoices and travel documents, meeting payment deadlines, obtaining required travel documents, complying with immigration and customs requirements, reviewing destination advisories, meeting health requirements, arriving at departure locations on time, and complying with Supplier rules.
The Client shall promptly notify Cruzdiva.com LLC of any errors or discrepancies in travel documents.
The Agency shall not be responsible for losses resulting from inaccurate information, incomplete documentation, denied boarding, denied entry, or the Client's failure to comply with applicable requirements.
14. PASSPORTS, VISAS, AND ENTRY REQUIREMENTS
The Client is responsible for ensuring that all travelers possess valid passports, visas, identification, and other required travel documents.
Passport validity requirements vary by destination and may require validity beyond the intended travel dates.
The Client must verify all requirements with the appropriate government authorities.
Cruzdiva.com LLC does not guarantee entry into any destination and shall not be responsible for a Client's inability to travel due to insufficient or invalid documentation.
15. HEALTH, ACCESSIBILITY, AND SPECIAL REQUIREMENTS
The Client is responsible for advising Cruzdiva.com LLC of any accessibility requirements, mobility limitations, dietary restrictions, medical considerations, or other special needs that may affect travel arrangements.
The Agency will make reasonable efforts to communicate such requests to the applicable Suppliers.
Special requests are not guaranteed unless expressly confirmed in writing by the Supplier.
Cruzdiva.com LLC does not provide medical advice and recommends that travelers consult appropriate medical professionals before traveling.
16. CLIENT CONDUCT
The Client agrees to comply with all applicable laws, Supplier rules, safety requirements, and reasonable instructions during travel.
The Agency reserves the right to decline, suspend, or terminate services where reasonably necessary due to abusive, threatening, fraudulent, or materially improper conduct.
Any refund, credit, or cancellation charge resulting from termination shall be determined in accordance with the applicable booking terms, Supplier policies, and applicable law.
17. INDEMNIFICATION
To the fullest extent permitted by applicable law, the Client agrees to indemnify, defend, and hold harmless Cruzdiva.com LLC, its owners, officers, employees, representatives, and agents from and against third-party claims, liabilities, damages, losses, costs, and reasonable legal fees arising from:
The Client's breach of these Terms and Conditions.
The Client's violation of applicable laws or regulations.
The Client's negligent or wrongful conduct.
The Client's failure to comply with Supplier requirements.
The Client's provision of inaccurate or incomplete information.
Claims brought by members of the Client's traveling party arising from the Client's actions or representations.
This obligation shall not apply to the extent a claim results from the negligence, willful misconduct, or other conduct for which Cruzdiva.com LLC is legally responsible.
18. FORCE MAJEURE
Cruzdiva.com LLC shall not be liable for delays, cancellations, interruptions, or failures to perform resulting from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, government restrictions, pandemics, public health emergencies, quarantine restrictions, strikes, labor disputes, Supplier operational failures, transportation disruptions, or other extraordinary circumstances.
The Agency may suspend or modify its services when affected by such circumstances.
Refunds, credits, and other remedies shall be subject to applicable Supplier policies and applicable law.
19. DISPUTE RESOLUTION
The parties agree to make reasonable, good-faith efforts to resolve disputes arising from these Terms and Conditions through written communication and informal resolution before initiating formal proceedings.
The Client agrees to provide Cruzdiva.com LLC with written notice describing the dispute and the relief requested.
The Agency shall be provided a reasonable opportunity to respond and attempt to resolve the dispute.
Nothing in this section shall prevent either party from pursuing a legal remedy where required or permitted by applicable law.
20. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by the laws of the State of Maryland, without regard to its conflict-of-law principles, except where applicable federal law governs.
To the extent permitted by applicable law, disputes arising from these Terms and Conditions shall be brought in a court of competent jurisdiction located in Maryland.
The parties consent to the jurisdiction of such courts, subject to applicable mandatory jurisdictional requirements.
21. ATTORNEYS' FEES AND LEGAL COSTS
To the fullest extent permitted by applicable law, the prevailing party in any legal proceeding arising from or relating to these Terms and Conditions may recover reasonable attorneys' fees, court costs, and other legally recoverable expenses.
If Cruzdiva.com LLC is the prevailing party in a legal proceeding initiated by the Client, the Client agrees to pay the Agency's reasonable attorneys' fees and costs to the extent permitted by applicable law.
The Agency may seek recovery of reasonable legal fees and costs incurred in enforcing payment obligations or defending claims arising from the Client's breach of these Terms and Conditions, subject to applicable law.
Nothing in this provision shall be interpreted as preventing a party from exercising a legal right that cannot be waived or restricted by contract.
22. PAYMENT DISPUTES, CHARGEBACKS, AND PAYMENT REVERSALS
The Client agrees to contact Cruzdiva.com LLC in writing to discuss any billing concern or payment dispute before initiating a chargeback or payment reversal, whenever reasonably possible.
22.1 Unauthorized Chargebacks and Payment Reversals
The Client acknowledges that unauthorized chargebacks or payment reversals may result in additional administrative costs, Supplier penalties, or cancellation of travel arrangements, for which the Client shall be financially responsible, to the extent permitted by applicable law.
Cruzdiva.com LLC reserves the right to pursue lawful remedies for amounts properly owed under the applicable booking terms.
Any legal fees or costs associated with a payment dispute shall be recoverable only to the extent permitted by applicable law.
Nothing in this section limits any rights the Client may have under applicable consumer protection or payment card laws.
23. PRIVACY AND CONFIDENTIALITY
Cruzdiva.com LLC will handle Client information in accordance with its applicable privacy policy and legal obligations.
The Client authorizes the Agency to share necessary traveler information with Suppliers, payment processors, insurance providers, and other entities involved in providing the requested travel services.
The Agency will not knowingly disclose confidential reservation information to unauthorized individuals, except as required or permitted by law or as necessary to provide the requested services.
24. ELECTRONIC COMMUNICATIONS
The Client agrees that electronic communications, including email, electronic invoices, electronic signatures, and electronic payment confirmations, may be used in connection with reservations and these Terms and Conditions.
The Client is responsible for maintaining access to the email address provided to the Agency and reviewing all booking-related communications.
The Client must promptly notify Cruzdiva.com LLC of any errors or discrepancies in travel documents.
25. AMENDMENTS AND MODIFICATIONS
Cruzdiva.com LLC reserves the right to revise these Terms and Conditions from time to time.
The terms applicable to an existing reservation shall be those accepted by the Client at the time of booking, together with any subsequent modifications expressly accepted by the Client or otherwise permitted by applicable law.
Material changes to an existing reservation's terms shall not be imposed retroactively without an appropriate legal basis.
26. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Any invalid or unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.
27. WAIVER
The failure of Cruzdiva.com LLC to enforce any provision of these Terms and Conditions shall not constitute a waiver of its right to enforce that provision or any other provision in the future.
Any waiver must be expressly stated in writing.
28. ENTIRE TERMS AND CONDITIONS
These Terms and Conditions, together with the applicable invoice, booking confirmation, trip-specific cancellation schedule, Supplier terms, and any written amendments, constitute the terms governing the relationship between Cruzdiva.com LLC and the Client concerning the applicable travel arrangements.
In the event of a conflict, applicable law shall control. Specific terms governing the purchased travel product shall control with respect to Supplier-specific obligations, cancellation penalties, and payment requirements.
29. SURVIVAL
Provisions relating to payment obligations, cancellation charges, indemnification, limitations of liability, dispute resolution, attorneys' fees, and other provisions intended by their nature to survive shall remain effective following cancellation, completion, or termination of the travel arrangements.
30. CLIENT ACKNOWLEDGMENT
By booking travel with Cruzdiva.com LLC, the Client acknowledges and agrees that:
They have read and understood these Terms and Conditions.
They understand that Cruzdiva.com LLC acts as a travel advisor and booking intermediary unless otherwise expressly stated.
They understand that Supplier terms and conditions apply to their travel arrangements.
They understand the applicable cancellation fees, payment deadlines, and refund restrictions.
They understand that a $150.00 per person Agency cancellation fee may apply in addition to Supplier penalties.
They understand that trip-specific cancellation terms, amounts, and schedules may differ.
They agree to comply with all applicable payment and travel requirements.
They have authority to accept these Terms and Conditions on behalf of all travelers they represent.
They understand that failure to comply with these Terms and Conditions may result in cancellation, financial loss, or other lawful remedies.
They acknowledge that they have had an opportunity to review these Terms and Conditions before booking.

CRUZDIVA.COM LLC
Thank you for choosing Cruzdiva.com LLC. We appreciate the opportunity to assist you with your travel experiences.
Travel with the Diva!